From words to work, with judgment gates at every hop — AI where it raises quality, deterministic rules where a wrong answer would be unsafe, and a human hand on every dispatch gate.
Archie — short for Archive — is the woodchuck who keeps your home’s whole file. Nobody knows how a house goes wrong like the creature built to find its weak points, and Archie is on your side: he fronts every service conversation, asks the questions a good dispatcher would — where exactly, since when, which unit, can you photograph it — and folds the answers into the home’s own record, so the professional arrives already knowing what a first visit usually just discovers.
Got it — a slow drip under the kitchen sink. The record shows the shutoff was replaced in 2021, so I’ll note that for whoever comes out. Is the drip steady, or only when the faucet runs?
Most maintenance software files your words somewhere. Ours reads them: a described problem is checked against a versioned safety whitelist, routed by credential rules that fail closed, shown only to the eyes that should see it, and closed onto the home’s permanent record.
One ticket’s journey · every hop gated
We use AI at the one hop where quality is won or lost — understanding the problem — and deterministic rules everywhere a wrong answer would be unsafe.
Archie fronts the conversation and asks what a good dispatcher would: where exactly, since when, which unit, can you photograph it. A vague complaint becomes a scoped, evidenced ticket before anyone is asked to quote it.
He speaks from the home’s own file — the permit history, the equipment on record, the roof measurement, the storm track. The professional arrives knowing what a first visit usually just discovers. How we read a property →
The safety whitelist — a versioned document, not a model — decides what is safe to attempt. Credential rules decide who is qualified, and they fail closed. A human opens every dispatch gate. The AI raises quality; it is never the authority.
Describe the dripping valve; attach a photo. If it’s on the safe-fix list you get the steps and keep your money. If not, the ticket carries your words, the photo, and the home’s own context — so whoever quotes it quotes the actual job.
Raise the ticket for your unit — and only your unit. Your landlord sees the problem and its progress, not your account; you see your ticket’s whole conversation, not the building’s. Scoping is enforced, not promised.
A tenant’s ticket lands in your view with the unit, the words, and the evidence. Per-unit responsibility — who mows, who clears, who fixes — is recorded, so nobody argues about whose job the gutter is in October.
A queue that is honest about what it may touch. Assign qualified in-house staff with one action — the system refuses an unqualified assignment and says why — or off-ramp the job to the marketplace explicitly, never by accident.
Work arrives described, photographed, and quality-tiered — quantities, never prices. Licensed work reaches licensed hands by construction: the routing rules cannot send a permit-gated job to an unlicensed pool, no matter who clicks what.