A tenant's problem is rarely that nobody was told. It is that months later there is no proof anybody was told. PropEasy is built so a request has a date on it.
It is that four months later there is no proof anybody was told. A request made by text, in a hallway, or on a call that nobody logged is a request that did not happen once it matters.
A tenant view is built to show one unit. Not the owner's portfolio, not the building's other tenants, not the property's financial record. That boundary is enforced in the system, not by policy.
What you reported, when you reported it, what was said back, and what happened next — kept as a record rather than a memory.
Evidence stays with the request instead of scattered across a camera roll and a text thread.
Some buildings are managed in-house, some by a company, some by an owner who answers their own phone. The request goes to whoever holds that duty for your unit.
The same request, and the unit it concerns. A property owner and a management company see what they need to act. What a tenant view never becomes is a window into the rest of the building, and what an owner view never becomes is a log of a tenant's private life.
The thing we are building toward is simple: a tenancy where you are believed by default. A request that carries its own date and photographs, a thread you can still read a year later, a view of your unit's equipment and safety notices that is genuinely yours, and a record that stays with the property rather than living in one manager's memory or leaving with them.
Renters are the group most often asked to prove something they were never given the means to prove, and we would rather design that part with you than around you. Tell us what you have had to argue about — it goes straight into what we build next.
What you wish you could show, and what you wish you could see. We won't contact your landlord and we won't pass on your details.
Get in touch →If you want to point your building's owner or manager at something, this is that page.
Rentals & property managers →